Prescriptions

Dispensary

Our dispensary issues medication for patients registered at Chapel Row Surgery.

However, if you live within 1 mile of a dispensing pharmacist, the NHS rules that we are not permitted to dispense to you. We have to issue a signed prescription to you instead.

This mainly affects patients living in Theale or Thatcham. This is a legal regulation over which we have no influence. 

Despite the government’s NHS agenda on patient “choice”, this does not apply to dispensing.

We have a dispensary general enquiry line on 0118 971 3803 which is open Monday to Friday 10am to 11:30am and 3pm to 4:30pm.

Dispensary Times

Day	Opening hours
Monday	7:30am to 6:30pm
Tuesday	7:30am to 6:30pm
Wednesday	7:30am to 6:30pm
Thursday	7:30am to 6:30pm
Friday	7:30am to 6:30pm
Saturday	9am to 1pm (except for the Saturday before a Bank Holiday or Public Holiday)
Sunday	Closed

Ordering repeat prescriptions

The easiest way to order repeat prescriptions is:

• using your NHS account (through the NHS website or in the NHS App)

This account shows you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

• fill out a repeat prescriptions request form

We do not take repeat prescription requests over the phone or email.

Collecting your prescription

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at any pharmacy that accepts repeat prescriptions

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges.

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.